Delete it yourself
- Your vox or gslk account: open your account settings in the product and choose to delete the account. Your profile, memberships and sign-in are removed straight away. Accounts on q, scito and mag are deleted on request — see "Everything else" below.
- An event registration (vox): every vox email contains a link to download or delete your registration data for that organiser.
Data held by an organisation
Registrations, form answers, chatbot conversations, club memberships and similar data belong to the organisation that collected them; it is the controller. Ask that organisation first — it decides and can act fastest. If you write to us instead, we pass your request on and help it answer.
Everything else
For accounts on q, scito or mag, waitlist sign-ups, messages you sent us, or anything else you cannot delete yourself, email hello@aeratus.app with the subject "Data deletion" from the address the data is linked to. We answer within one month.
What we keep, and why
- Billing and accounting records: 10 years, because Lithuanian accounting rules require it.
- Security and audit records: up to 24 months; rate-limit records no longer than 12 months.
- Email delivery logs: up to 12 months.
- AI usage metering (who used which AI feature, when, and how much): 24 months.
- Event registrations in vox: anonymised 24 months after the event at the latest, unless the organiser agreed another period with us.
- Content you created inside an organisation's workspace: it stays with that organisation, which decides about it.
- Backups: deleted data leaves our backups when they expire, within 7 days.
Signing in with Facebook or Google
If you signed in to an aeratus product with Facebook or Google (where we offer it), deleting your account also deletes what that provider shared with us — an identifier, your name, email and picture. You can also remove our app in your Facebook or Google account settings. To have that data deleted without deleting your account, email us as above.