Terms of Service

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a contract between MB Instakademija, a Lithuanian small partnership (company code 304829880, VAT code LT100013431413, registered office Tulpių g. 15, LT-44163 Kaunas, Lithuania), which runs the aeratus product family ("we", "us"), and the organisation that uses our services ("Customer", "you").

They apply to every aeratus product and website: vox (event management), q (question-and-answer assistant), scito (registration forms), gslk (student-club platform), mag (journal websites) and aeratus.app (together, the "Services").

The Data Processing Agreement, the Acceptable Use Policy and the Data export and switching terms form part of these Terms. A signed order form may add to or change these Terms for one Customer; section 22 says which document prevails if they conflict.

Key terms — please read these in particular. These Terms are standard terms. The following clauses may be unfavourable to you, so we point them out before you accept: automatic renewal, payment and refunds (section 5), suspension (section 14), our right to end a Service on notice (section 15.4), limitation of liability (section 17), your obligation to compensate us (section 18), changes to these Terms (section 21), and governing law, courts and assignment (section 22).

If you hold a personal gslk account as a student, the gslk terms of use govern that account, and sections 8, 9, 10 and 11 of these Terms apply to it as well. If you use that account as a consumer, nothing in these Terms limits the rights that mandatory consumer law gives you, including the right to bring proceedings in the courts of the country where you live.

2. Definitions

• Customer: the organisation that opens a workspace or subscribes — a company, university, faculty, association, club or other body, whether or not it pays. If a club or group that is not a legal person uses the Services under an organisation that has accepted these Terms (for example a university running a club programme), that organisation is the Customer; otherwise the person who accepts these Terms for the group is responsible for its use of the Services.
• User: an individual whom the Customer lets use the Services through an account, such as staff, organisers, editors or club administrators.
• End user: a person who uses a Customer's public pages without an account, such as an event attendee, a form respondent, a chatbot visitor or a website visitor.
• Customer Data: all information the Customer, its Users or its End users submit to the Services, including personal data.
• Workspace: the Customer's organisation space in a product, including its public pages.

3. Who may use the Services

The Services are for organisations and the people acting for them; apart from personal gslk accounts for students (section 1), they are not offered to consumers. The person who accepts these Terms confirms that they are authorised to bind the Customer.

Users must be at least 16 years old. The Services are not directed at children. If a Customer uses them to collect data about children (for example pupils attending an event), the Customer must obtain any consent the law requires.

4. Accounts and security

• Keep login details confidential. Each User needs their own account; accounts must not be shared.
• You are responsible for what happens under your Users' accounts and for removing access that is no longer needed.
• Tell us at once at hello@aeratus.app if you suspect unauthorised access.
• We may require additional security measures, such as multi-factor authentication, for accounts with administrative rights.

5. Plans, prices and payment

5.1 Plans. Each product offers plans with the features and limits shown on its pricing page or in your order form. Free, pilot, demonstration and development-stage plans are provided as they are and may be changed or ended on at least 30 days' notice.

5.2 Prices and taxes. We show the price before you buy and state whether VAT is included. MB Instakademija is registered for VAT in Lithuania (VAT code LT100013431413); we charge VAT where it applies, and where the reverse-charge rule applies to a business customer in another EU country, the invoice says so. Other taxes and bank charges that apply to you are yours to bear.

5.3 Subscriptions renew automatically. A subscription runs for the billing period shown at purchase (currently one month) and renews automatically for the same period at the then-current price until it is cancelled. Our payment provider, Stripe, charges your payment method at the start of each period. We send invoices and receipts by email.

5.4 Cancellation. You can cancel at any time in the billing portal or by writing to hello@aeratus.app. Cancellation takes effect at the end of the current billing period; until then the paid plan stays active. Afterwards the Workspace moves to the free plan: your data is not deleted, but the free plan's features and limits apply.

5.5 Refunds. Fees for a period that has started are not refundable, except where the law requires it; where we end a Service for convenience (section 15.4); where you terminate because we materially breached these Terms (section 15.3); or where you cancel because of a change under section 13 or 21, or because you object to a new sub-processor (Data Processing Agreement, section 7.2). In those cases we refund the unused part pro rata.

5.6 AI credit packs. One-off packs of AI credits are valid for 3 months from purchase, cannot be exchanged for money and are not refundable once delivered, except where the law requires it or where we end a Service for convenience (section 15.4) — then we refund the credits you have not used. If a payment is refunded or reversed, the unused credits it bought are removed.

5.7 Failed and late payments. If a card payment fails, Stripe retries it during the retry period set in our payment account, and we notify your administrators; the plan stays active during that period. If the payment still fails, the subscription is cancelled for non-payment and the Workspace moves to the free plan. Invoices paid by bank transfer are due within 30 days unless the invoice says otherwise; if one is still unpaid after a reminder, section 14 applies. Late payment carries the interest (the European Central Bank reference rate plus 8 percentage points) and the fixed compensation of EUR 40 set by the Lithuanian Law on the Prevention of Late Payment in Commercial Transactions.

5.8 Price changes. We may change prices for future periods. We tell you at least 30 days before a change applies to your subscription, and you may cancel before it does.

6. Customer Data

6.1 Yours. You keep all rights in Customer Data. We do not sell it.

6.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Services — including publishing it where you or your Users choose to make it public, such as an event page, a speaker profile or a club website.

6.3 Your responsibilities. You are responsible for Customer Data and for how you use the Services. In particular you must:

• have a lawful basis for all personal data you or your Users put into the Services, including contact lists you upload and people you add who have no account;
• give the people concerned the information Articles 13 and 14 GDPR require, through your own privacy notice;
• obtain consent where the law requires it — in particular before you publish a person's photo, profile or member card, before you send marketing emails, and before you switch on analytics or advertising tools on your pages;
• collect special categories of personal data (for example health information such as dietary or accessibility needs) and identity documents only where necessary and, for special categories, with a valid condition under Article 9 GDPR, usually explicit consent;
• make sure what you publish is lawful and accurate and does not infringe anyone's rights;
• take responsibility for third-party tools you connect, such as Google Analytics, Google Tag Manager or the Meta pixel, including the consent and disclosures they require.

6.4 Usage information. We may use technical and usage information about the Services (for example performance metrics and which features are used) to operate, secure and improve them. Information about identifiable people is handled under our Privacy Policy. Apart from that, we use Customer Data only to provide the Services; the one exception — aggregated, anonymous statistics about how the Services are used — is an instruction you give us in section 3 of the Data Processing Agreement.

7. Data protection

For personal data in Customer Data, you are the controller and we are your processor. Our Data Processing Agreement governs that processing, including our use of sub-processors.

We are the controller of the account, billing, security and communication data described in our Privacy Policy.

Our authorised staff may access a Workspace only to provide support you ask for, to keep the Services secure and working, or to comply with the law, and they are bound by confidentiality.

8. Acceptable use

You and your Users must follow the Acceptable Use Policy and must not use the Services in breach of the law or of these Terms.

9. AI features

9.1 Providers. Some features use artificial-intelligence models from third-party providers, described on our AI transparency page and in the sub-processor list.

9.2 Review before use. AI output can be wrong, incomplete or inappropriate. Review it before you publish it or rely on it. You hold editorial responsibility for what you publish, including AI-assisted text.

9.3 No training. We do not use Customer Data to train AI models, and our AI providers' terms do not allow them to use it to train theirs.

9.4 Disclosure. Where you deploy an assistant we provide to talk to people (such as q), keep its AI disclosure visible and never present it as a human. If you publish AI-generated text to inform the public on matters of public interest without human review, label it as AI-generated.

9.5 Limits. AI features are subject to the usage limits of your plan.

9.6 No high-risk use. You must not use our AI features for a purpose listed as high-risk in Annex III to the EU AI Act — for example to decide on admission to education or to rank applicants, to evaluate learners' results, to recruit, select or evaluate people for work, or to assess creditworthiness — unless we have agreed it in writing. If you do, the obligations that follow under the AI Act (in particular its Article 25) are yours.

10. Content moderation and illegal content

This section gives the information Article 14 of the EU Digital Services Act requires.

• Customers and Users publish content on their pages; we host it and do not review it before publication.
• Anyone can report content they believe is illegal or breaches these Terms through our notice procedure.
• A person reviews every notice. We do not use automated content-moderation tools.
• We may remove content or disable access to it, limit its visibility, suspend or close an account or Workspace, or end these Terms for serious or repeated breaches.
• When we restrict content or an account, we send the person concerned a statement of reasons when we impose the restriction, and in any event within one working day, unless the law prevents it. You can contest the decision by replying to it or by writing to hello@aeratus.app; where possible, someone who did not take the original decision reviews it. You may also go to court.
• As a micro enterprise, we are not subject to the transparency-reporting duty in Article 15 of the Digital Services Act or to the additional online-platform duties in its Articles 20 to 28, apart from Article 24(3); we offer the review above voluntarily.
• If we learn of information that gives rise to a suspicion of a criminal offence involving a threat to someone's life or safety, we inform the police.
• Our single point of contact for authorities and for users under Articles 11 and 12 of the Digital Services Act is hello@aeratus.app; we communicate in Lithuanian or English.

11. Our intellectual property and brand

The Services, their software, designs and documentation, the aeratus name, the æ mark and the product names used with them belong to MB Instakademija or its licensors. We grant you a non-exclusive, non-transferable right to use the Services during your subscription under these Terms. You must not copy, modify, decompile (except where the law allows), resell or sublicense the Services, use them to build a competing product, or remove our notices. You may use our names only to refer to the Services accurately. If you send us suggestions, we may use them freely.

12. Third-party services

The Services rely on providers listed as sub-processors and can connect to services you choose, such as Stripe, WordPress, Google or Meta tools, a Telegram chat, or your own domain. Third-party services you choose are governed by their own terms, and we are not responsible for them. We remain responsible for our sub-processors as the Data Processing Agreement sets out.

13. Availability, support and changes to the Services

• We provide the Services with reasonable skill and care. Unless a signed order form sets a service level, we do not promise uninterrupted or error-free operation.
• We schedule maintenance outside Lithuanian working hours where we can, and announce planned downtime we expect to be significant.
• Support is by email at hello@aeratus.app, in Lithuanian or English, on working days.
• We develop the Services continuously and may change features. If a change materially reduces a paid feature you rely on, we tell you at least 30 days in advance, and you may cancel and receive a pro-rata refund of prepaid fees.

14. Suspension

We may suspend all or part of the Services for a Customer or User if: (a) an invoice is still unpaid after a reminder (section 5.7); (b) suspension is needed to stop a security threat or serious harm to the Services, other customers or third parties; (c) the law or an authority requires it; or (d) the Acceptable Use Policy is seriously or repeatedly breached. Where reasonable we give notice first; we limit the suspension to what is necessary and lift it once the reason has gone.

15. Term, termination, export and switching

15.1 These Terms apply from acceptance until every subscription and Workspace of the Customer has ended.

15.2 You may end the Services at any time: cancel paid plans (section 5.4) and close the Workspace, or tell us at hello@aeratus.app.

15.3 Either party may terminate with immediate effect if the other materially breaches these Terms and does not remedy the breach within 30 days of written notice.

15.4 We may end a Service or these Terms for convenience on at least 60 days' notice — 30 days for free, pilot, demonstration and development-stage plans (section 5.1) — refunding prepaid fees for the period after termination and any AI credits you have not used.

15.5 Export. During the contract and for at least 30 days after it ends, you can export Customer Data yourself with the export tools in the Services, or ask us for a complete export in a machine-readable format, which we provide free of charge within 30 days.

15.6 Switching provider. Our Data export and switching terms implement Chapter VI of the EU Data Act: the maximum notice period is 2 months; a transition period of up to 30 days follows; we charge no fees for switching or for transferring your data; and we erase the data afterwards. They also list the data you can export and its formats.

15.7 Deletion. After the export period we delete Customer Data within 30 days; it leaves our backups when they expire (they are kept for 7 days), unless the law requires us to keep it. While the contract runs, vox registrations and the answers people give in them are anonymised 24 months after the event, as the Data Processing Agreement sets out, unless a signed order form sets another period; export them before then if you need them for longer.

15.8 Provisions that by their nature should survive termination — fees owed, Customer Data, confidentiality, liability, governing law — survive it.

16. Warranties

Each party warrants that it may enter into these Terms. You warrant that Customer Data and your use of the Services comply with the law. Except as these Terms expressly state, the Services are provided "as is" and "as available", and we exclude implied warranties to the extent the law allows.

17. Limitation of liability

17.1 Neither party is liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, or for loss of data that could have been avoided by using the export tools.

17.2 Each party's total liability arising out of or in connection with these Terms is limited to the fees the Customer paid or owed for the Services in the 12 months before the event giving rise to the claim; if no fees were payable, to EUR 100.

17.3 The exclusions in section 17.1 and the cap in section 17.2 do not apply to liability for damage caused intentionally or through gross negligence; for harm to life or health; for non-pecuniary damage where the law forbids limiting it; to the Customer's payment obligations; to the Customer's obligations under section 18; or to any other liability that the law does not allow to be limited or excluded.

18. Indemnity

The Customer will compensate MB Instakademija for its losses — including amounts awarded to third parties (data subjects among them), settlements the Customer approves, and reasonable costs of defence — arising from third-party claims, to the extent they are caused by the Customer's breach of these Terms, of the Acceptable Use Policy, of data-protection law or of its documented instructions to us, or by third-party tools the Customer connects. We tell the Customer of such a claim promptly, cooperate reasonably, do not settle it without the Customer's consent (which it will not unreasonably withhold), and let the Customer take part in the defence as far as the procedure allows.

19. Confidentiality

Each party keeps the other's non-public information confidential, uses it only for these Terms and protects it with reasonable care, during the contract and for 3 years after it. This does not apply to information that is public, already known to the recipient, independently developed or required to be disclosed by law.

20. Force majeure

Neither party is liable for failure or delay caused by circumstances beyond its control that it could not reasonably foresee or prevent, within the meaning of Article 6.212 of the Lithuanian Civil Code — for example natural disasters, war, acts of authorities, or widespread failures of the internet or the power supply. A failure of a party's own suppliers or sub-processors excuses it only to the extent that the failure is itself caused by such circumstances. Payment obligations are not suspended.

21. Changes to these Terms

We may update these Terms. For material changes we notify the Customer's administrators by email or in the Services at least 30 days before they apply. If you object, you may cancel before the effective date and receive a pro-rata refund of prepaid fees. Changes required by law, or that do not disadvantage you, may apply immediately. The current version and its date are always on this page.

This version. It applies from its publication to Customers who accept it from then on. For a Customer who accepted an earlier version, it applies from 16 November 2026, except for changes that the law requires or that do not disadvantage the Customer, which apply at once.

22. General

• Assignment. You may not transfer these Terms without our written consent. We may transfer them to an affiliate or to a successor of our business, with notice to you.
• Entire agreement and precedence. These Terms with the documents they incorporate and any signed order form are the entire agreement. If they conflict, this order applies: signed order form, Data Processing Agreement (for personal data), these Terms, other policies.
• Severability. If a provision is invalid, the rest remains in force and the invalid provision is replaced by a valid one closest to its purpose.
• No waiver. Not enforcing a right does not waive it.
• Notices. We send notices to the email addresses of the Customer's administrators; you send them to hello@aeratus.app.
• Language. These Terms and the documents they incorporate — the Data Processing Agreement, the Acceptable Use Policy and the switching terms — are published in Lithuanian and English, and both texts are authentic. If they differ, the Lithuanian text prevails for Customers established in Lithuania and the English text for all others.
• Governing law and courts. Lithuanian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The parties first try to settle a dispute by negotiation for 30 days, without prejudice to either party's right to seek interim measures. Disputes are then decided by the courts of the Republic of Lithuania competent for our registered office in Kaunas, unless mandatory law provides otherwise.
• Copies. You can save or print these Terms from this page at any time; on request we send you the version you accepted.

23. Contact

MB Instakademija · Tulpių g. 15, LT-44163 Kaunas, Lithuania · company code 304829880 · hello@aeratus.app · Legal notice